Fiona is responsible for updating and enhancing the current IT application infrastructure at Hawksford whilst also implementing and managing the development of new identified systems.

Areas of Expertise

  • Core business applications
  • IT infrastructure
  • Identification of system improvements

Responsibilities

Fiona’s role focuses on the organisation's core business applications and providing colleagues with IT application support.

Specifically, Fiona is responsible for updating and enhancing the current IT application infrastructure at Hawksford whilst also implementing and managing the development of new identified systems. Fiona was recently presented with an internal award for a Microsoft CRM Project upgrade, her role also extends to supporting her other colleagues in the IT and wider Business Enablement team with daily task and support calls.

Qualifications & Memberships

  • Various qualifications achieved in CRM Microsoft Dynamics
  • ITIL Service Management Foundation Level

Notable Achievements

  • Upgrade of Singapore infrastructure during integration period  and network to market leading standards
  • The implementation of a new CRM system

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