The way investors view you and your fund is, in part, reliant on the quality of the service provided by your administrator.
From due diligence and handling investor queries to processing capital calls and distributions, we treat your clients as our clients and deliver the highest standards, every time.
Our investor services
As much as investors anticipate returns from your funds, they also expect every interaction with you to be responsive, seamless and stress-free – from onboarding and data management right through to timely distributions.
While fund performance is, naturally, crucial to your fund’s success, your reputation and the ease with which investors can do business with you also play a significant role.
Our expert teams fully understand the importance of the investor experience and will support you in making it the best it can possibly be, providing a full suite of investor services. Our investor services include:
We can provide a full due diligence collation service ensuring compliance with local and international best practice standards, including around AML and CFT. The aim is to give peace of mind to the fund’s stakeholders, but to make the process as painless as possible for your investors.
We liaise with investors to ensure that the necessary documentation, declarations and due diligence are all in order.
Up-to-date and accurate data is essential in delivering a quality service. We maintain registers and investor data in secure systems adhering to data protection legislation and ensure that data is only amended upon receipt of a valid instruction. We also liaise with investors at relevant trigger point events to ensure that data is still current and correct.
Production and circulation of investor notices, and subsequent tracking of receipts of subscription amounts or payment of distributions.
We will work with you to tailor regular investor reporting, such as quarterly capital accounts or ad-hoc communications. We can also issue notices for and coordinate local investor meetings as well as handling specific investor queries.
Our clients come first. Every time.
We take time to understand our clients’ requirements and ambitions and have aligned our offers to be both responsive and also to anticipate their needs. We aim to exceed expectations by making every interaction meaningful and productive. We achieve this through our commitment to impeccable client service.
"We've given tight timeframes and turnarounds and Hawksford always deliver. This is testament to the team’s knowledge, culture of agility and emphasis on client loyalty.”