Global Operations – Technical Business Analyst (3 month’s Contract), Group

Summary:

The Technical Business Analyst will specialise in business process mapping, covering the current process and explaining the planned new process. Strong communication skills are required to enable effective collaboration with stakeholders and delivery teams to ensure requirements are clearly understood and documented.

The Technical Business Analyst will facilitate workshops and meetings to gather requirements and validate solutions. They will also understand the technical challenges introduced by emerging technologies and provide guidance on the most suitable delivery approaches. The Technical Business Analyst will also support project management by tracking progress and ensuring alignment with business objectives.

The Technical Business Analyst will play a key role in user acceptance testing, ensuring the final deliverable meets the specified needs articulated and agreed by the business, documenting any changes agreed throughout the delivery process. They will understand the technical design of the solution thereby being able to provide guidance on the expected outputs and the outputs received.

The Technical Business Analysts will provide second-line support for technical solutions. They will work in close collaboration with the first-line support team to diagnose issues and deliver effective resolutions. Additionally, they will ensure that knowledge sharing is embedded throughout the process to promote continuous improvement and organisational learning.

Principal Accountabilities: 

• Evaluating business processes, documenting requirements, uncovering areas for improvement and developing and implementing solutions.
• Evaluating emerging technology capabilities and providing recommendations on when they could be used
• Understanding the technical design of existing solutions and evaluating outputs received
• Change Request and requirements analysis and documentation
• Create and validate documentation produced
• Implementation and rollout support for business users
• Creation of test cases in readiness to carry out and support user testing
• Collaboration with Project Manager, data analysts and Infrastructure teams
• As-Is and To-Be Mapping: Documenting current business processes (as-is) and designing future state processes (to-be) to ensure current and future processes are fully explored, understood and catered for.
• Requirements Gathering: Collecting detailed business requirements from stakeholders to ensure the items being delivered will meet the business needs
• Play an active role in understanding the existing application stack, especially the M365 suite to support the recommendation of low-code, no-code solutions
• Design and develop simple solutions in Power Apps based on business user requirements
• Interpersonal Skills to Support Business Engagement: Build strong relationships with stakeholders to facilitate effective communication and collaboration
• Documentation: Create comprehensive documentation, including business requirements, functional specifications, and process workflows
• Adaptability: Being flexible and responsive to changing business needs and project requirements
• Change Management: Supporting the implementation of new processes and systems, including training and communication to encourage adoption
• Systems Analysis: Ability to understand application configurations and to recommend and make simple modifications.
• Business Process Modelling: Familiarity in creating visual representations of business processes to recommend areas for improvement
• Analytical Thinking: The ability to break down complex problems and develop effective solutions
• Collaborate with the wider business managers and departments, to encourage ongoing engagement with Global Operations.
• Work closely with Project Managers and other technical team leads to achieve project objectives and maximise the value derived from available budgets
• Ensure we meet the Data protection standards across our global offices.
• Provide second-line technical support for business solutions
• Facilitate knowledge sharing to ensure best practices are communicated and adopted
• Troubleshoot problems and deliver effective resolutions