Client Service Support – Client Due Diligence Senior Administrator,
Corporate

The role of the CDD Administrator is to ensure that client due diligence files comply will all the regulatory requirements The role is responsible for overseeing the Customer Due Diligence (CDD) framework, ensuring compliance with regulatory requirements, and strategically plan, organize, lead, and control resources (people, processes, and finances) to achieve the organization's goals efficiently and effectively. The ideal candidate will possess strong relationship management skills, and a background in company, trust or funds administration. A deep understanding of AML Handbook CDD Rules is essential. Extensive experience in KYC across multiple jurisdictions, Client Onboarding team for trust, company or fund administration across multiple jurisdictions is required. Minimum 10 years’ experience.

Moka - Mauritius

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Summary:

At this level, roles are held by experienced professionals responsible for providing proven specialist/technical expertise, and/or managing a diverse team and/or resources. Responsibilities often involve interpreting or assessing client needs, identifying trends, generating original ideas and testing innovative solutions in complex scenarios. Individuals in those roles are accountable for maintaining high standards of service quality and professionalism, exercising discretion within the framework of established operational policies and precedents. 

The ideal candidate will strategically plan, organize, lead, and control resources (people, processes, and finances) to achieve the organization's goals efficiently and effectively. 

Motivating, guiding, and developing teams to enhance performance. 

Required Skills & Experience

  • The individual will have extensive experience of running a CDD team and have a strong commercial focus which includes strong professional expertise and/or experience to develop and implement revised or new administrative, technical, or professional policies and procedures and processes, with specific focus on CDD/AML/BO.
  • The individual will have excellent relationship management skills and a track record in working across different service lines. 
  • The individual will manage matters through a successful conclusion, be well organised and can deliver and work under pressure.
  • The individual must demonstrate the ability to train and mentor staff, fostering a culture of excellence and continuous learning, as well as strong relationship management skills to engage with stakeholders and senior management. 
  • The candidate should also be highly organized, detail-oriented, and capable of working under pressure. They will have excellent relationship management skills, be adaptable, and have a can-do attitude when looking at new business coupled with a commercial approach to risk
  • The individual must be able to provide regular reports, trackers, and dashboards to the Reporting manager on task completion and key success metrics. 
  • The individual must be able to assist team members on more complex tasks and provide guidance regarding pending tasks and assist in liaising with team members to resolve pending matters.
  • Individual must have a can-do attitude when looking at new business coupled with a commercial approach to risk.
  • Roles at this level are held by professional specialists with high-level expertise, exercising within their functional area a substantial degree of independent professional responsibility and discretion, working to broad parameters and policy guidance. 
  • Ensuring clear and effective interaction between teams, departments, and stakeholders. Must be comfortable speaking up, escalating concerns and able to provide an independent view and voice. 
  • Ensure accurate and timely recording of all work hours in the company’s time tracking system, with clear and concise narratives.
  • Meet financial objectives set by management.
  • Adhere to established Service Level Agreements (SLAs) in daily operations.
  • Foster a culture of compliance, accountability, and continuous improvement, encouraging innovation and operational excellence. 
  • Actively contribute to enhancing team efficiency and the continuous development of processes.
  • Ability to take initiative, adaptive and flexible in strategic problem solving and deliver sustainable change outcomes.