Junior Banking Operations Administrator, Corporate

Key Responsibilities:

Banking Operations and Payment Processing

• Assist with the preparation and processing of payments in accordance with approved instructions, delegated authorities and agreed cut-off times.
• Complete relevant pre-processing checks and ensure supporting documentation is accurate and complete before transactions are submitted.
• Upload, retrieve and reconcile bank statements from core and non-core banking platforms into vPoint or other approved systems.
• Support statement-level activity tracking, including the identification of receipts, payments and items requiring follow-up.
• Maintain clear and complete records to support audit trails, operational oversight and timely query resolution.

Transaction Monitoring and Data Quality

• Assist with transaction monitoring workflows by reviewing assigned items, recording outcomes and escalating exceptions in line with procedure.
• Collate, validate and import banking data to support automated bookkeeping and other process-improvement initiatives.
• Identify data discrepancies or incomplete records and work with colleagues to resolve them promptly.
• Maintain accurate banking information across jurisdictions, entities and systems.

Banking Platforms and Access Administration

• Maintain accurate records of users, permissions and access to banking platforms.
• Assist with requests to establish, amend or remove banking access, ensuring that the required approvals and evidence are retained.
• Support the move from paper statements to secure online portal access and help maintain effective access protocols.

Service Delivery and Stakeholder Support

• Provide responsive operational support to colleagues in Mauritius, Jersey and other jurisdictions.
• Respond to routine banking queries, provide clear progress updates and escalate urgent or complex matters appropriately.
• Work collaboratively with client-facing teams and other support functions to meet agreed service standards and deadlines.
• Participate in team meetings, cross-training and continuous-improvement activities.
  
  

Management Information and Reporting

• Collate accurate data for management information relating to payments, bank accounts, service delivery, errors, trends and client-team feedback.
• Assist with the preparation of regular reports for internal stakeholders and provide supporting information for governance or regulatory reporting where required.
• Highlight recurring issues, control gaps or opportunities to improve efficiency and service quality.

Risk, Compliance and Controls

• Follow approved banking operations policies, procedures and internal controls at all times.
• Handle confidential client and banking information securely and in accordance with applicable data-protection requirements.
• Escalate errors, unusual activity, control concerns and potential operational risks without delay.
• Support the review and continuous improvement of procedures, checklists and working practices.

Skills, Knowledge and Experience

• Previous experience in banking operations, financial administration, payments or a shared-services environment is desirable.
• Strong attention to detail, with a consistent focus on accuracy, completeness and meeting deadlines.
• Good numerical, analytical and problem-solving skills.
• Comfortable using Microsoft Excel and working with data; experience of banking platforms or reconciliation processes is advantageous.
• Clear written and verbal communication skills, with the confidence to raise questions and escalate issues.
• Ability to prioritise a varied workload, follow procedures and work effectively as part of a cross-jurisdictional team.
• A responsible and discreet approach to confidential information.

Qualifications

• A relevant academic, vocational or professional qualification is desirable but not essential.
• A willingness to undertake role-related training and develop knowledge of banking operations, risk and financial controls.

Career Development

• The role provides an opportunity to build practical experience across banking operations, payments, transaction monitoring, data quality and management information.
• The successful candidate will receive on-the-job training and exposure to cross-jurisdictional processes, with scope to take on broader responsibilities as their knowledge and capability develop.