Associate Director, Business Support,

We are looking for an Associate Director, Business Support to join our growing Client Support Services (CSS) team, to assist the Team Director on a number of key initiatives that are aligned to the business strategy. The role would suit a candidate with administration experience in the Legal sector or Trust Company and Fund industry and is looking for change of career path. Additionally, the role may suite a candidate who already has the expertise in business support management and policy and procedure writing.

Jersey - Channel Islands

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Join the Hawksford team

Before you apply

Five years’ Jersey residency required for this role, as required by Control of Housing and Work (Jersey) Law 2012.


Principal accountabilities:

  • To work closely with the Client Service Support Director to understand the business requirement for the support projects, developing effective working relationships and the ongoing management of processes.
  • To produce high-quality procedures and that blend instructional and technical requirements to meet applicable regulatory standards.  
  • Form part of internal project working groups that support business wide changes and the implementation of new tools and data bases.
  • Help create and maintain a library of checklists and desktop guides, to support all activities/tasks relating to administration services under the TCB and FSB license. 
  • Collaborate and effectively communicate ideas and concepts to other team members, cross-functional team members.
  • Be a member of the Policy and procedures committee and others. 
  • Be able to provide internal training/training material
  • Such other duties as the management may at times reasonably require.

The type of person we are looking for:

  • Excellent written and communication skills. 
  • Able to use PDF writer, word and visio or similar. 
  • Competent at managing deadlines 
  • Able to work in an agile approach. 
  • Excellent (internal) client facing skills.
  • Able to use own initiative. 

To find out more or have a confidential discussion, please email or call +44 1534 740000.


*£1,000 for successful direct applicants – Jersey Applications only

If you apply directly for this position (not via an agency or other introduction) you will receive £1,000 upon successfully completion of your probation period.

*This offer is currently available on Jersey opportunities only.